LiveChat is one of the best live chat tools out there. It’s definitely the most well-known, and for good reason. If you’re thinking about getting into Conversational Marketing, this tool is a fantastic pick.
live chat app comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
Plus, it makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
In addition to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. Whenever there are no chat operators available, the chat box widget is replaced by a ticket form so that customers can still contact you with their questions. You can also use tickets for managing and tracking customer cases that couldn’t be resolved in a single live chat session.
One of the key things about LiveChat – WP live chat plugin for WordPress is that it is designed to work with any WordPress Site Builder – Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.
In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.
Want to communicate with shoppers while they’re browsing your store, built on WordPress? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
- • Looks Great — They offer a beautifully designed live chat support app to add a chat box to your WordPress website.
- • Work from Anywhere — It’s mobile-responsive so you and your agents can chat with customers on your laptops, tablets, and mobile devices. Great for remote teams.
- • Surveys — Find out where to improve by adding evaluation surveys before and after the chat session.
- • Integrations — LiveChat integrates with tons of other tools including email marketing services and other marketing automation software.
- • Fast Speed — It’s got a lightning-fast loading time for an excellent user experience.
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